Contact Us

We are open for business. Our office is open weekdays (Monday to Friday excluding Bank Holidays) between 9.00 am and 4.30 pm.

By Phone

Our contact telephone number is

01709 510999

Due to the Covid Pandemic we have introduced safety adjustments as detailed below.

Covid Safety Adjustments

Although we are open for business (including for new matters) both your and our staff safety is of paramount importance and we have introduced the following measures during the current covid pandemic:

  • Whilst some of our staff are working in our offices, some are on leave and others are working remotely. Please therefore allow a bit longer for us to return your calls;

  • We have adjusted our office opening times to 9am to 4.30 pm (weekdays Monday to Friday);

  • We are able to deal with many matters by telephone or video conferencing without the need for clients to visit our offices;

  • Office appointments are available if they are necessary by prior arrangement. Please phone us on 01709 510999 if you require an office appointment, we can then assess whether an appointment is necessary and if it is then we can arrange one. Please do not just turn up to the office without an appointment. If you are given an appointment please note that (for your safety) we are following social distancing procedures. Please arrive for appointments on time and not too early.

Bereavement

If you have sadly lost a loved one, firstly  may we offer our sincere condolences.

 We understand there may be questions you need  to ask, enquiries you wish to make,  and you may need advice.   Whilst the Offices of Oxley & Coward are now closed in line with Government guidelines, members of the probate team are still working remotely from home and can provide advice by telephone and video conferencing. For clients who prefer or require face to face meetings we can offer pre-arranged appointments with social distancing safeguards (using the emergency contact details for Jayne Jackson: 07515199881 or email Jayne.jackson@oxcow.co.uk).

 Whether you are an existing client, a new client or your loved one held their Will with us,  please do not hesitate to contact us on the emergency telephone number or by e-mail.  We will use our best endeavours to help you and put your mind at rest in these unprecedented times.

Keep safe

Oxley & Coward Solicitors LLP is next to the Town Hall on Moorgate Street in Rotherham. We are easily accessible by foot, road and rail.

By Car

Our post code is S60 2HB (number 34). Head towards the town centre from Moorgate Road which becomes Moorgate Street. We are located next to the Town Hall on Moorgate Street.

By Motorway (from the M1)

Our post code is S60 2HB (number 34). The easiest approach is from Junction 33 of the M1:

  • Follow the signs for Rotherham on leaving the M1, turn right at the first roundabout signed for the Rotherham District General Hospital.

  • Follow the ring-road for about 1/2 mile to the first set of traffic lights/cross-roads.

  • Turn left at the lights on to Moorgate Road (which becomes Moorgate Street). Drive for about 1.5 miles to the end of Moorgate Road. You will pass Rotherham District General Hospital on the left.

  • You will come to 2 sets of traffic lights, about 300 yards apart, go straight through these.

  • You are now in a one way system with meters on either side.

  • You will see our building on the right hand side.

  • There is parking (pay and display meters) in front of our offices. We do however have a car park behind our offices with some limited car parking (take the right immediately next to our offices, round to the back).

By Train

Get off at Rotherham Central Railway Station. We around a 12 minutes walk away through the town centre. Head for the Town Hall on Moorgate Street (we are next to the Town Hall).

By Bus

The central bus station is around a 10 minute walk from our offices. From the bus station walk through the town centre heading for the Town Hall on Moorgate Street. We are next to the Town Hall.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

Contact Us







Address

34/46 Moorgate Street
Rotherham
South Yorkshire
UK

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