Contact Us
Our Office’s are open weekdays (Monday to Friday excluding Bank Holidays) between 9.00 am and 5.00 pm. For clients wishing to drop off documentation, the reception at our Main Head Office (at Bradmarsh Business Park) is open at 8.00 am weekdays and the telephone lines are open at 8.30 am. Documentation may also be dropped off at our Town Centre Office on Moorgate Street by prior arrangement.
The contents of this Website can be printed where required. Please contact our office if you require this service
Our new main head office – Bradmarsh Business Park
Unit K
The Point
Bradmarsh Business Park, Rotherham
S60 1BP
Our town centre office – Moorgate Street (by appointment only):
46 Moorgate Street
Rotherham
S60 2HB
By Phone
Our contact telephone number for both offices is:
01709 510999
Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than one year from the date of act/omission; or
- No more than one year from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough, SL1 0EH